Our Commitment to Quality Assurance
Wah Chan is committed to delivering the highest quality jewellery to our customers. We implement a rigorous, multi-stage inspection process for all products to ensure they meet our stringent standards before reaching you.
Discrepancy Resolution
In the unlikely event that you receive a product that does not meet your expectations, we are here to assist you. Please contact our Customer Service team within three (3) days of receiving the item.
📧 Email: [email protected]
Exchange Policy
Requests for exchanges must be submitted within three (3) days of receiving the item. Requests made after this period will be reviewed on a case-by-case basis by our management team.
We strive to ensure a smooth and positive customer experience. Please do not hesitate to reach out with any questions or concerns.
How to Request an Exchange
- Contact Customer Service
If you need assistance, our friendly representatives are happy to help via email at [email protected]. - Submit an Online Refund Request
Alternatively, you may initiate an exchange by completing our online refund request form. These requests are typically processed within 3–7 business days. - Exchange Approval & Return Instructions
Once your exchange request is approved, you will receive a confirmation email with detailed return instructions.
Acceptable Reasons for Exchange
- Defective Item: If the item received is defective, a qualifying exchange can be arranged.
- Incorrect Item Received: If the item you received differs from your original order, we will gladly facilitate an exchange.
Please Note
- Exchanges due to change of mind or damage from wear and tear will not be accepted.
- Loose diamonds with GIA certificates are not eligible for exchange or return.
Exchange Requirements
Items returned for exchange must meet the following conditions:
- In original condition
- Unworn and unsoiled
- Complete with original packaging and receipt
Wah Chan will perform a quality inspection upon receiving your return to ensure all requirements are met before proceeding with the exchange.
Return Shipping
- Customers are responsible for the cost of return shipping.
- Wah Chan is not liable for any unforeseen issues during the return shipping process.
- A return shipping label will only be provided if:
- The item is confirmed to be defective, or
- The item received is incorrect.
Exchange Options
- Exchanges are limited to the same design and value, subject to stock availability.
- If the new item has a higher value, the customer must pay the price difference.
- If the new item has a lower value, Wah Chan will issue an e-voucher for the balance. The e-voucher can be redeemed on our website: www.wahchan.com.my
Exchange Processing Time
Please allow approximately seven (7) to fourteen (14) working days for the full exchange process after we receive your returned item.
We are committed to providing a seamless exchange experience. If you have any questions, please contact our customer service team at [email protected].