This Privacy Policy describes how Wah Chan Consolidated SDN BHD (Company Registration No. 267916-H) (collectively and individually referred to as “Wah Chan”, “we”, “our”, or “us”) collects, uses, shares, and protects your Personal Data. It also explains the rights and choices you have regarding your Personal Data and how you can contact us with any questions.
1. What Our Privacy Policy Covers
This Privacy Policy applies to the Personal Data Wah Chan obtains about you through various interactions, both online and in person. This includes when you visit, access, or use our websites (such as www.wahchan.com.my), mobile applications (“App”), or other digital platforms managed by Wah Chan (collectively referred to as the “Site”), as well as when you visit our physical stores, use our services, communicate with us, or participate in our programs, promotions, and events.
The term “Personal Data” refers to all information (including sensitive personal data, as defined under Malaysia’s Personal Data Protection Act 2010) that identifies, relates to, describes, or could reasonably be linked to an individual. Our Sites may include links to third-party websites or applications. Wah Chan does not control the data handling practices of these third parties and is not responsible for their privacy policies or practices.
This Privacy Policy is governed by the laws of Malaysia and should be read together with our General Terms and Conditions of Sale, Website Terms, and any related notices referencing this Privacy Policy.
2. What We Collect
You are not obligated to provide Personal Data, but if you choose not to, we may be unable to provide certain services or complete transactions. Depending on how you interact with us, we may collect different types of Personal Data, including:
When you register an account with us, we may collect your name, phone number, email address, date of birth, and optionally, your address. You may also save payment methods and shipping addresses under “My Account”.
When you browse our Sites, we collect information such as the pages you visit, links you click, content you view, and details about your device, operating system, and browser.
When you communicate with us—whether for feedback, support, surveys, or inquiries—we may collect your name, contact details, and the content of your communication. Customer service calls may be recorded for quality assurance.
When you book a service, RSVP to an event, or sign up for a class, we collect your name, contact details, and any preferences or additional information you provide.
When you post public content such as product reviews, testimonials, or interact with us on social media, we may collect the content you choose to make public, including your profile information.
When you sign up to receive marketing communications from us (e.g., emails, SMS, push notifications), we collect your contact details and may track how you interact with these messages.
When you make a purchase in-store or online, we collect information required to fulfill your order, such as your name, contact details, payment information, and shipping address.
When you participate in contests or promotions, we collect your name, contact information, and in some cases, demographic details or content you submit (such as photos or videos). For social media campaigns, we may collect public profile information associated with your entry.
Additionally, we may receive your Personal Data from third-party sources, including business partners, our affiliates, or publicly available databases. For instance, if you store a credit card with us and the issuer updates your details, we may receive those updates automatically.
3. How We Use Your Information
We collect, use, disclose, and process your Personal Data for various purposes, including:
- Administering and facilitating your access to our Site and its features.
- Improving your browsing and shopping experience on our platforms.
- Processing your purchases, transactions, returns, and account activity.
- Registering you as a customer and managing your account, including facilitating future purchases and saved preferences.
- Delivering your purchases, including sharing your contact details with delivery partners. If the item is being delivered to someone else, we may also share your name as the sender.
- Responding to your inquiries, feedback, complaints, or requests.
- Contacting you by phone, text message, email, or post in relation to your purchases, account, or inquiries. This may include mailing documents or notices with your name and address visible.
- Administering loyalty programs, events, gamification campaigns, or contests you participate in.
- Using your feedback (including testimonials, reviews, and videos) to improve our services, marketing, and customer experience. If shared publicly, this may include using your name in marketing content. If you prefer to keep feedback private, email us at [email protected] with the subject “Confidential”.
- Preventing and investigating fraud, misconduct, or unlawful activities.
- Collecting insights through surveys, interviews, or data analysis to improve our services and tailor experiences to your needs.
- Managing global data handling securely, including storage, backups, and disaster recovery planning.
If you use third-party login credentials (such as social media logins) or interact with social media features (like a “like” button or plugin), data may be shared between Wah Chan and those third-party platforms. By doing so, you consent to this exchange of information.
4. How We Share Data to Serve You Better
We may share your Personal Data with affiliates or entities within the Wah Chan corporate group, which may be located in other countries. These related companies support our business operations, customer service, and marketing initiatives.
Additionally, we engage carefully selected third-party service providers to help with services such as order processing, marketing, data analysis, payment processing, logistics, customer support, and IT infrastructure. These providers are required to meet our privacy and security standards and are only authorized to use your data for the services they provide to us.
Our Sites may use mobile technologies to improve your experience, such as cookies, analytics tags, web beacons, and device identifiers. These tools help us track how users navigate the app or website, remember preferences, and deliver relevant promotions. You may disable some of these technologies via your device settings, but doing so may limit certain features.
5. Your Rights
You have the right to control how your Personal Data is collected, used, and shared. If you wish to opt out of marketing communications, stop data collection, close your account, or delete your Personal Data, please send your request to [email protected].
To protect your privacy, we may ask you to verify your identity before fulfilling your request. Once confirmed, we will process your request promptly and ensure that your data is no longer used for the specified purposes, unless legally required.
Please note that account deletion may limit or prevent your ability to use certain services, such as completing purchases or receiving updates.
